Privacy Policy

1. Who We Are

Micro Excavation QLD is a locally owned and operated residential excavation business based in Bridgeman Downs, Queensland. We provide tight access excavation services including retaining walls, driveway preparation, ground levelling, drainage, astro turf prep, and general residential excavation across Brisbane and South East Queensland.

Business name: Micro Excavation QLD
ABN: 52 601 981 674
Location: Bridgeman Downs, QLD 4035
Email: info@microexcavationqld.com
Phone: 0447 609 225

2. What Personal Information We Collect

We only collect personal information that is necessary to provide our services and respond to your enquiries. This may include:

• Your full name
• Phone number
• Email address
• Property address or suburb (for quoting and service purposes)
• Details of your excavation project or service enquiry
• Any other information you voluntarily provide through our contact form, email, or phone

We do not collect sensitive information such as financial data, government identifiers, or health information.

3. How We Collect Your Information

We collect personal information in the following ways:

• Through the contact form on our website (microexcavationqld.com)
• Via email sent directly to info@microexcavationqld.com
• By phone when you call or message us
• Through Facebook Messenger or social media contact
• In person during site visits and assessments

We collect information directly from you and do not obtain it from third parties without your knowledge.

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To respond to your enquiry and provide a quote for our services
• To schedule and confirm site visits and excavation work
• To communicate with you about your project before, during, and after the job
• To send invoices and process payment for completed work
• To comply with legal obligations applicable to our business in Queensland
• To improve our services and customer experience

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information may be stored in:

• Email systems (Gmail/Google Workspace)
• Our website's contact form database (WordPress/hosting server)
• Mobile phone contacts and messages
• Physical records where relevant to a job or invoice

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify it.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances, including:

• With other tradespeople or contractors (e.g. plumbers, concretors) when necessary to coordinate your job — only with your knowledge
• With our website hosting provider (GoDaddy) for the purposes of operating our website
• With government or regulatory authorities where required by law

Any third parties we share information with are required to handle it in accordance with applicable Australian privacy laws.

7. Cookies and Website Analytics

Our website (microexcavationqld.com) may use cookies and similar technologies to improve your browsing experience. These may include:

• Essential cookies required for the website to function
• Analytics cookies (such as Google Analytics) to help us understand how visitors use our site

You can control cookie settings through your browser. Disabling certain cookies may affect how our website functions. We do not use cookies to collect personally identifiable information without your consent.

8. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated personal information
• Request that we delete your personal information (subject to legal obligations)
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, and no later than 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

10. Third-Party Links

Our website may contain links to third-party websites (such as Facebook). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable laws. The current version will always be available on our website at microexcavationqld.com/privacy-policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: